AMC and Customer Service Call Management Application Free Download

DESCRIPTION

AMC and Customer Service Call Management Application (AMC) is an effective and useful web-based application. The AMC management software stores all information about the contract with several products. You can keep track of the AMC’s expiration date, AMC’s EMI payment, payment due date, customer call, and more. This online based AMC and call management software sends notifications to customers to renew AMC when your AMC expires. As part of the contractual product, the customer is provided with a service that includes the management of complaints, emails, guarantees, calls and sending SMS, which is a very important aspect of customer relationship management. Even your technician can complete an on-site call and generate a digital on-site report.

AMC and Customer Service Call Management Application Features: –

1. Admin Dashboard

1. Add New Customer
2. Write Custom Any Notes Against Customer Date Wise
3. Customer Overview ( All Report At A Glance )

1. Customer Active / Expired AMC
2. Customer Upcoming Service Date
3. Customer Total Business Amount
4. Last Payment Received Amount and Date
5. Net Due Amount As On Today

1. Product Group
2. Product Model
3. Product Serial
4. Product Master

1. Add New Quotation
2. Assign Terms and Condition
3. View Quotation Details
4. Track if any AMC is generated against Quotation or not.
5. Print Quotation

1. Issue New Warranty Card To Customer
2. Multiple Product (Product Serial Wise) Based Warranty
3. Detail Report Of Issued Warranty Card
4. Expired And Running Warranty Cards
5. Issue New AMC Against Any Warranty Card

1. Three Types Of AMC
2. AMC Against Warranty Card
3. Product Based AMC (No Warranty Card)
4. Service Based AMC (No Warranty Card And Without Product)
5. Issue New AMC Against Existing Warranty Card
6. Auto Detect Of Products Which Were Under Warranty Card
7. Add Multiple Products In Product Based AMC
8. Generate Service Schedule Dates Based On AMC Start And End Date
9. Multiple AMC Service Dates
10. AMC Payable Amount
11. AMC EMI Schedule Payment (Multiple Installment Date)
12. AMC Renewal Against Expired AMC

1. All AMC Report
2. AMC With Warranty Card Report
3. Product Based AMC Without Warranty Card Report
4. Service Based AMC Without Warranty Card Report
5. Detail Report Of Individual AMC
6. Renewed AMCs Report
7. Print AMC Bill
8. Active/Running AMCs Report
9. Expired But Not Renewed AMCs Report
10. No AMC Issued To Any Customers Yet Report
11. Delete AMC
12. Detailed Report Of Renewed And Not-Renewed AMCs

1. Add New Call Type I.E. Breakdown Call, Service Call, Casual Call Etc.
2. Log New Call/Complaint
3. Call Logging Against AMC And Subsequent Service Date
4. Out Of AMC Call Logging (For Guest Call Logging)
5. Out Of Service Date Call Logging
6. Product Wise Call Logging
7. Assign Call To Any Executive
8. Handover Call To Any Other Executive
9. Four Types Of Call Statuses Which Are Performed Automatically

1. Vacant – Service Call Dates Generated At The Time Of AMC Issued, But No Executive Is Assigned.
2. Assigned – New Call Logged Against Service Call Date And Assigned To Any Executive
3. Attended – Executive Attended Customer’s Site
4. Solved – Call Solved And Closed.

1. Call from Customer Report
2. Detail Call Log Report
3. All Out Of Service Date Call Report
4. All Service Date Call Report
5. All Call From Customers Report
6. Customer Wise Call Report

1. By Logged Calls
2. By Out Of Service Date Calls
3. Service Date Calls

1. Vacant Calls
2. Assigned Calls
3. Attended By Executive Calls
4. Solved / Closed Calls

1. Receipt Against AMC
2. Receipt Against Call Bill

1. Customer Wise Receipt Report
2. Receivable Follow-up to customers
3. Pending Receivables from customers
4. Fully Received from customer
5. Payment Overdue from customer
6. Month-wise Receipt

Sales Page / DemoFree Download MIRRORFree Download